On December 21st, Congress neglected to pass a solution that would provide federal replacement funding to SNAP users who have experienced skimming (electronic theft). This means that as it stands now, benefits stolen after Dec. 20, 2024 cannot be replaced. However, benefits stolen on or before Dec. 20, 2024 may still be replaced if reported under the current policy.

We understand how deeply skimming loss affects families who are already struggling, and are disappointed that our federal representatives didn’t take action to give SNAP users the protections they deserve. We continue to work alongside Oregon’s Department of Human Services, fellow advocates, and our legislative delegates to find long-term solutions both at state and federal levels.

We invite you to contact your state and federal legislators and share your experience with skimming.

Look up your legislators and their contact information using this interactive map:

Contact your representative

If you suspect fraud, freeze your card immediately and report the theft to ODHS.

For other questions or assistance, contact ODHS during business hours at 855-328-6715 Monday through Friday, 8:30 a.m. to 4:30 p.m. Pacific Time.

Tips to protect your EBT card

  • Only use the ebtEDGE website or mobile app to manage your benefits
    Bookmark the ebtEDGE login page in your browser for quick access. Download the app on the Apple App Store or get it on Google Play. Don’t use any other websites or apps to check your benefits.
  • Watch out for social media scams
    Only trust social media posts and messages from ODHS official accounts. ODHS will never ask for your benefits card information on social media.
  • Freeze your card right after each use and unfreeze it before you make purchases
    Visit Cardholder.ebtEDGE.com or use the ebtEDGE mobile app. Look for “Freeze Card” under “Account Services.”
  • Block purchases made outside of Oregon and online purchases
    Visit Cardholder.EBTedge.com or use the ebtEDGE mobile app. Look for “Protect My Account” under “Account Services.” You can remove the block later if needed.
  • Keep your PIN secret
    Don’t share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
  • Check activity on your EBT account regularly
    If you see any purchases you didn’t make, cancel your card immediately.
  • Check card reading machines
    Look for anything suspicious on top of or attached to the card reader or keypad. They can be hard to spot, but are often bigger than the original machine and may hide parts of the machine. Learn more about skimming.
  • Don’t give your EBT card number or PIN by phone or text
    Scammers use text messages to get EBT card numbers and PINs. These are called phishing scams. ODHS will never send a text message to ask for your EBT card number or PIN.